About AstraFlow and these terms
AstraFlow Solutions Limited provides general supplies, sourcing, procurement support and delivery coordination for public and private sector clients in Kenya. These terms describe use of this website and its enquiry tools. A specific quotation, accepted purchase order or written agreement may contain additional terms for an actual transaction. Mandatory rights under applicable law remain unaffected.
Enquiries do not place orders
The supply range shows examples of products and services you can request. Adding an item to a list, copying or downloading a draft, sending an enquiry, or receiving a website reference does not reserve stock, fix a price, accept a tender or create a purchase order. A sending confirmation means the email server accepted the message for delivery; it is not confirmation of availability, commercial acceptance or inbox receipt. Contact AstraFlow if an enquiry needs follow-up.
Quotations and commercial agreement
AstraFlow confirms the specifications, availability, prices, applicable taxes, quotation validity, payment arrangements and delivery charges in a quotation or written agreement. Do not assume a price, lead time, brand, warranty or payment term from a website example. Any substitutions or material changes should be agreed before fulfilment. Commercial commitments arise only when the relevant parties confirm the order and its terms through the agreed process.
Your requirements and authority
Provide accurate contact details, quantities, technical specifications, preferred brands or acceptable alternatives, delivery information and required dates. You are responsible for checking the brief and ensuring you are authorised to make an enquiry or procurement commitment for your organisation. For public procurement or tender work, applicable procurement procedures, approvals and documents remain necessary.
Delivery and fulfilment
AstraFlow is based in Westlands, Nairobi, and supports supply and delivery requirements across Kenya. A preferred date entered on the website is a request, not a guaranteed delivery commitment. Location, access arrangements, stock, sourcing and transport can affect fulfilment. Confirm the delivery scope, charges, timing and receiving requirements in the quotation or order agreement, and report a shortage, damage or specification concern promptly for review.
Changes, cancellations, returns and warranties
Order changes, cancellations, returns, refunds and warranty arrangements depend on the goods, the supplier or manufacturer terms, the accepted quotation and applicable law. Branded, printed, customised or specially sourced items may need specific arrangements before an order is confirmed. No blanket refund period, cancellation charge or warranty duration is promised by this website. Discuss the applicable arrangements with AstraFlow before committing to an order.
Using the website responsibly
Use the website for lawful business enquiries. Do not submit misleading information, attempt to access another person’s account, interfere with security, send spam, or upload malicious or unlawful content through enquiry fields. Website text, branding, layout and imagery are protected by their owners’ intellectual-property rights. You may use the request tools and keep copies of your own enquiry drafts; third-party materials remain subject to their licences.
Website information and service availability
We aim to keep website information accurate, but product examples and general descriptions may change. The website or email service may be unavailable or a transmission may fail. Review the displayed outcome and keep a copy of important requirements. Any responsibility for a particular supply transaction is determined by the applicable written agreement and law. These website terms do not exclude obligations or liabilities that cannot lawfully be excluded.
Personal information
The Privacy & Data Protection page explains how website enquiries, request lists, administrator accounts and essential session information are handled. Review it before submitting personal information. Avoid sending unnecessary confidential or sensitive details through the website.
Read our Privacy & Data Protection notice →Applicable law, concerns and updates
These website terms are governed by the laws of Kenya, subject to applicable mandatory protections. Contact AstraFlow first to discuss a website or procurement concern in good faith. If a matter is not resolved, any further procedure is subject to the agreed contract and the jurisdiction or remedies available under applicable law. We may update these website terms; a change does not by itself vary an existing written order agreement.
Let’s keep things clear.
For questions about this page or your enquiry, contact our team.
astraflowsolutions@gmail.com+254 768 463 966Peponi Road, Westlands, Nairobi, Kenya
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